Refund Policy
Last updated: January 2026
Digital Product Delivery
N4Pro provides instant digital document delivery. When you complete your purchase, your N4 Notice and Certificate of Service are immediately available for download.
Refund Eligibility
Due to the instant delivery nature of our digital products, refunds are only available in the following circumstances:
Eligible for Refund
- Technical errors: The PDF files are corrupted or cannot be opened
- Duplicate charges: You were accidentally charged twice for the same notice
- System failure: The system failed to generate your documents after payment
Not Eligible for Refund
- User input errors (wrong dates, amounts, names entered)
- Change of mind after download
- Tenant paying rent after N4 was generated
- LTB dismissing your case for reasons unrelated to document formatting
- Failure to properly serve the notice to your tenant
How to Request a Refund
- Email us at hello@novacoral.ca
- Include your purchase email address
- Describe the issue (attach screenshots if applicable)
- We will respond within 2 business days
Refund Processing
Approved refunds are processed within 5-7 business days. Refunds are issued to the original payment method via Stripe.
Before You Purchase
To avoid issues, please:
- Double-check all information before generating documents
- Review the preview/summary before completing payment
- Ensure you understand the N4 process and requirements
- Contact us if you have questions before purchasing
Contact
Questions about refunds? Contact us at hello@novacoral.ca.